Gym Receptionist

Job Summary:

We aim to recruit a Gym Receptionist who personifies approachability, energy, and a customer-focused approach in representing our club positively. The primary duties of the Gym Receptionist include providing excellent customer support, assisting with front desk responsibilities, and ensuring that every member and guest receives a warm reception and is respected. This role is suitable for those who find fulfillment in engaging with others, excel in a dynamic environment, and have a genuine interest in fitness and fostering connections within a community.

Key Responsibilities:

• Offer a friendly salutation to individuals and visitors to create a welcoming environment.
• Provide guidance to customers on completing check-ins, updating their accounts, and handling general inquiries.
• Elevate member engagement by promoting the club's extensive programs, amenities, and services.
• Handle telephone conversations, emails, and face-to-face inquiries in a professional and customer-oriented approach.
• Assist in promoting membership growth by offering information and scheduling visits for potential members.
• Maintain a professional, clean, and well-organized front desk area.
• Handling member concerns efficiently and escalating any unresolved issues to the appropriate channels.
• Uphold and follow the company's policies, procedures, and guidelines for interacting with customers.
• Provide collaborative assistance to management and colleagues in supporting the day-to-day operations of the club.

Qualifications:

• Capable of delivering top-notch customer service with strong interpersonal expertise.
• Projecting a favorable, enthusiastic, and proficient mindset.
• Possesses outstanding communication capabilities and strong problem-solving skills.
• Proficiency in handling multiple duties simultaneously and thriving in a high-pressure work environment.
• Adequate computer knowledge and ease in operating scheduling or membership software is crucial.
• Prepared to work during mornings, evenings, weekends, and holidays as the situation demands.
• Devotion to fitness, overall health, and supporting the triumph of others.

Compensation & Benefits:

• Competitive hourly pay
• Performance-driven incentives and chances for bonus incentives
• Qualifying staff members can enjoy a variety of health rewards offered by the company
• 401(k) participation requirements linked to tenure
• Acquire a free pass to Crunch Fitness facilities with a membership
• A workplace that is both engaging, vibrant, and centered on teamwork
• Growth opportunities within an expanding company's career path

Why Join Us:

At Crunch Fitness, the Gym Receptionist role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we love to have you join the Crunch family.