NexlintoShift Lead
Company : Five Guys
Location : North Royalton, OH, 44133
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys North Royalton, a Shift Lead juggles guest satisfaction and crew coordination by leading with hands-on supervision, addressing customer concerns promptly, and fostering a productive team environment. This dual focus ensures smooth operations and memorable dining experiences simultaneously.
Success as a Shift Lead demands adaptability, clear communication, and motivational skills to inspire a diverse team. Being proactive in problem-solving and maintaining high standards for food quality and safety sets exceptional leaders apart in dynamic restaurant environments.
Beyond overseeing operations, a Shift Lead actively manages crew assignments, ensures thorough store cleanliness, supports opening and closing procedures, and tracks performance metrics. These duties contribute to operational excellence and team cohesion during every shift.
North Royalton's food service sector shows steady demand for leadership roles like Shift Lead, fueled by a vibrant dining scene. Candidates with prior supervisory experience and strong communication skills find favorable opportunities, though competition can vary with seasonal fluctuations.
Shift Leads in North Royalton typically earn around $19.00 per hour at Five Guys, complemented by tips and bonuses such as secret shopper rewards. This mix of base pay and incentives provides competitive compensation aligned with industry standards.
While formal certifications aren't mandatory, familiarity with local food safety regulations and leadership experience in fast-paced environments positively influence hiring decisions. Five Guys values candidates who demonstrate accountability and a commitment to operational excellence.
Five Guys encourages Shift Leads to pursue long-term management careers, offering mentorship, real-time feedback, and pathways to promotions. This supportive culture helps leaders develop skills and advance within the company’s expanding restaurant network.
The Shift Lead fosters a positive, team-oriented atmosphere by coaching crew members, promoting cooperation, and maintaining high energy levels. This approach not only improves shift performance but also creates an engaging and fun environment for staff.
Unlike technical or retail leads, Five Guys Shift Leads focus heavily on food quality, customer interaction, and real-time problem-solving in a fast-paced kitchen setting. This role requires balancing operational tasks with frontline leadership in a hospitality-driven environment.
Local dining habits and community preferences in North Royalton shape shift schedules and customer volume, requiring Shift Leads to adapt quickly. Understanding regional customer expectations and managing peak times effectively are key to thriving in this role.