NexlintoShift Lead
Company : Five Guys
Location : Roanoke, TX, 76262
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Roanoke's food service sector is growing steadily, with demand for shift leads rising due to new restaurant openings. Candidates with leadership experience and strong communication skills often find swift hiring, especially at popular chains like Five Guys, making it a favorable market for skilled shift supervisors.
While formal certifications aren't mandatory, food safety training like ServSafe is highly valued in Roanoke’s restaurant scene. Candidates who demonstrate knowledge of health protocols and team leadership through recognized courses often stand out when applying for shift lead roles.
Effective shift leads excel by motivating diverse teams, maintaining high energy under pressure, and proactively resolving guest concerns. Strong interpersonal skills combined with accountability and adaptability differentiate exceptional leaders from standard supervisors in dynamic food service environments.
Starting as a shift lead opens pathways to management roles such as Assistant Manager or General Manager. Demonstrating operational expertise, team mentorship, and customer service excellence can accelerate promotion prospects in fast-paced establishments like Five Guys.
Shift leads juggle operational oversight, staff coordination, and quality control simultaneously. Unlike regular crew members, they manage shift flow, address immediate issues, and ensure compliance with safety standards, blending hands-on work with leadership responsibilities throughout their shifts.
Five Guys empowers shift leads by entrusting them with both team leadership and guest satisfaction. This role fosters a fun, supportive atmosphere while providing real-time feedback and growth resources, ensuring shift leads contribute directly to their location’s operational excellence and workplace morale.
Five Guys emphasizes a team-first culture paired with competitive pay and bonus incentives. Shift leads here benefit from structured mentorship, free meals during shifts, and a clear career ladder, distinguishing it from smaller or less established local venues.
At Five Guys Roanoke, shift leads start at $19.00 per hour, with additional earnings from tips and performance-based bonuses like secret shopper incentives. This compensation package reflects the role’s responsibilities and local market conditions for restaurant leadership.
Most shift lead openings around Roanoke offer full-time schedules aligning with the restaurant’s busiest hours. This structure supports consistent leadership coverage but can include variable shifts, requiring flexibility to manage opening, peak, and closing periods effectively.
Emphasizing team management, food safety adherence, and customer service excellence resonates well in Roanoke’s competitive market. Highlighting past leadership in fast-paced environments and a proactive attitude signals readiness to meet regional employer expectations.