General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Managing at Five Guys involves dynamic team leadership in a high-energy environment, requiring adaptability and real-time communication. Unlike other sectors, it demands hands-on involvement in shift operations, crew motivation, and maintaining both food quality and customer satisfaction simultaneously.
In Coppell’s bustling restaurant scene, effective General Managers thrive by inspiring team cohesion, managing diverse crew shifts, and maintaining high stamina. Strong communication and humility are key traits that enhance operational success and employee engagement locally.
Starting as a General Manager at a brand like Five Guys can lead to regional management roles or corporate leadership positions. Growth often hinges on demonstrated leadership, operational excellence, and the ability to scale team performance across multiple locations.
Coppell’s community-oriented culture influences Five Guys’ management style, emphasizing close-knit team dynamics and local customer preferences. The market competition and workforce availability here shape scheduling flexibility and leadership approaches distinct from larger metro areas.
General Managers in Coppell generally earn between $55,000 and $70,000 annually, depending on experience and performance bonuses. This aligns with regional hospitality market standards, reflecting living costs and local demand for skilled management.
At Five Guys, fostering a collaborative and supportive environment is central to the General Manager’s role. This culture drives team motivation, enhances crew retention, and ensures service quality, making leadership less about oversight and more about mentorship.
Five Guys offers a vibrant work atmosphere with cross-training opportunities and a strong emphasis on leadership development. Coupled with competitive pay and performance bonuses, this role stands out in Coppell’s restaurant management landscape.
Success requires maintaining high energy and endurance to manage active kitchen operations. Building stamina through regular physical readiness and embracing adaptable multitasking skills help General Managers thrive amidst the restaurant’s lively workflow.
Prior leadership in food service complemented by ServSafe certification boosts credibility. Hands-on experience managing shifts and inventory control, along with strong professional references, particularly from supervisors and peers, solidify candidate suitability.
General Managers rotate between opening shifts (8:00 am - 4:00 pm) and closing shifts (3:00 pm - 11:00 pm), balancing operational oversight throughout the day. This schedule ensures comprehensive management coverage and active engagement with varying team dynamics.