Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Success in an Oil Change Assistant Manager role hinges on effective team coaching, operational oversight, and a proactive approach to customer service. Strong communication, decisiveness during busy shop hours, and an ability to maintain safety standards elevate shop performance and foster a motivated workforce.
Lake Dallas offers a competitive market for automotive service roles with a slightly lower cost of living than major Texas metros, which can translate to balanced compensation and manageable commuting times. Employment demand here is steady, with Driven Brands providing structured advancement rarely found in smaller towns.
While technicians focus mainly on vehicle maintenance tasks, this assistant manager role blends hands-on service with supervisory duties such as mentoring staff, managing workflow, and ensuring customer satisfaction. This hybrid function enhances leadership skills alongside technical expertise.
Driven Brands invests in paid training programs and offers fast-track advancement opportunities, enabling assistant managers to develop both leadership and technical skills. Employees benefit from performance-driven bonuses and health benefits, fostering long-term career stability within the automotive service industry.
Typical hourly wages for this position range from $15 to $22, influenced by experience and certifications. Coupled with bonus incentives and employee perks like free oil changes, the total compensation package is competitive within the local automotive service sector.
Though prior automotive experience isn't mandatory, certifications in vehicle maintenance or leadership training can enhance candidacy. Locally, knowledge of state vehicle safety regulations and customer service expertise are highly valued for assistant managerial positions.
Handling high customer volumes demands quick decision-making and efficient staff coordination. Prioritizing workflow organization, maintaining clear communication, and ensuring safety protocols mitigate stress and service delays in a busy Lake Dallas automotive environment.
Driven Brands combines hands-on vehicle maintenance with leadership responsibilities, unlike many gas station assistant roles focused primarily on retail operations. This role offers a unique blend of technical skill-building and team management within a specialized automotive service context.
Beyond competitive hourly wages, Driven Brands offers paid time off, health and dental insurance options, vision coverage, a 401(k) match, and exclusive perks like free oil changes. These benefits support both personal well-being and financial security for their team members.
This role requires lifting up to 50 pounds, navigating service pits safely, and enduring varying temperatures due to outdoor work areas. Candidates should be prepared for active, physical tasks while promoting a clean, safe workspace that meets service quality standards.