General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Managing a Five Guys location in Gaston requires dynamic multitasking—from energizing a rotating crew to ensuring smooth shift flow. The role thrives on high-energy leadership blended with real-time communication, crucial for maintaining the brand’s fast service and collaborative culture under pressure.
Five Guys emphasizes a people-first, cross-trained team environment where managers actively engage on the floor, unlike traditional general management roles that might be more administrative. This hands-on approach, combined with a vibrant, music-filled culture, creates a unique leadership challenge and opportunity in Gaston.
Exceptional motivation skills top the list, alongside stamina and adaptability. Effective General Managers inspire teams, communicate clearly, and navigate fast-changing environments, ensuring operational excellence and stellar customer experiences in service-focused settings.
Starting as a General Manager here often leads to regional management or corporate leadership roles, especially with Five Guys' rapid growth. Developing strong operational, financial, and people management skills opens doors to broader responsibilities and advancement within the restaurant industry.
General Manager salaries in Gaston typically range from $45,000 to $60,000 annually, depending on experience and store performance. Five Guys complements base pay with quarterly bonuses, reflecting restaurant success and incentivizing leadership excellence.
While a high school diploma is essential, certifications like ServSafe boost employability by demonstrating food safety knowledge. Local employers in Gaston often value candidates with proven leadership in food service and strong professional references.
Gaston’s growing hospitality sector maintains steady demand for skilled General Managers, especially in popular chains like Five Guys. Competition varies, but candidates with restaurant experience and leadership skills find opportunities due to ongoing expansion and turnover.
Five Guys invests in continuous training and career growth initiatives, offering a dynamic team culture that fosters development. Managers receive coaching and mentorship to refine leadership capabilities, ensuring they're equipped to handle fast-paced, collaborative environments.
Yes, General Managers rotate between morning and evening shifts, balancing operational oversight from open to close. This schedule demands flexibility and stamina but also provides varied daily experiences, integral to maintaining restaurant efficiency and team coordination.
Five Guys combines high-energy restaurant leadership with a culture that celebrates music and team spirit, setting it apart. The hands-on involvement in every shift, emphasis on communication, and a people-first philosophy create a distinctive managerial experience nationwide.