Job Overview:
The Operations Manager plays a key leadership role in delivering an exceptional member and team experience while driving overall club performance. This position is responsible for overseeing daily operations, supporting membership sales and retention, and fostering a positive, high-energy environment. The Operations Manager works closely with the General Manager and leadership team to ensure operational excellence, team development, and achievement of business goals.
Key Responsibilities:
Create a welcoming, high-energy environment for members and staff
Drive member onboarding, integration, and engagement initiatives
Support membership sales performance and ACH enrollment processes
Implement retention strategies, including cancel-save efforts and follow-up with former members
Coach and support staff to improve sales techniques and performance metrics
Organize member events, social engagement initiatives, and community activities
Manage operational details including inventory, billing updates, and reporting accuracy
Conduct weekly leadership meetings with club management to review performance and accountability
Oversee cleaning systems and facility standards to maintain a safe, clean environment
Analyze daily and monthly reports to identify improvement opportunities
Support the General Manager in achieving membership growth and revenue targets
Qualifications:
Outgoing, positive personality with strong leadership presence
Sales-driven and customer service oriented
Experience with member retention strategies and sales processes
Strong communication and coaching skills
Organized with strong attention to detail
Previous leadership or operations experience in fitness, sales, or hospitality preferred
Growth mindset with ability to support overall club success
Benefits and Perks:
Competitive pay with bonus opportunities
Career growth opportunities within a rapidly expanding company
Medical, Dental, and Vision insurance
401(k) with company match
Paid Time Off (PTO)
Life Insurance and Short-Term Disability coverage
Free Crunch Fitness membership
Discounted personal training sessions
Ongoing training and professional development
About the Company
CR Fitness is a leading franchisee of Crunch Fitness, one of the fastest-growing fitness brands known for its "No Judgments" philosophy. The company continues to expand across multiple states, offering strong career growth opportunities and a dynamic team-focused culture.
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