General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Managing a Five Guys location means staying energized and adaptable amidst constant activity. A General Manager must swiftly coordinate crew roles, maintain seamless communication, and ensure top-tier customer service, all while keeping the kitchen and front-of-house running smoothly in a lively atmosphere.
Effective leadership at Five Guys requires inspiring a diverse team through motivation and humility. Dallas managers benefit from strong communication skills and stamina to handle high-volume shifts, fostering teamwork in a culture that values energy, collaboration, and customer focus.
Five Guys encourages growth by providing ongoing leadership training and opportunities to manage multiple locations or regional teams. Demonstrating strong operational skills and team-building can open doors to higher roles, such as regional management or corporate positions.
Dallas' competitive restaurant scene demands that General Managers balance fast service with exceptional customer experience. The city's diverse population also means adapting to varied customer expectations and managing staff schedules around local events and traffic patterns.
General Managers in Dallas typically earn between $50,000 and $65,000 annually, factoring in bonuses tied to restaurant performance. Five Guys offers competitive base pay plus quarterly incentives, aligning well with local market rates for restaurant leadership.
Five Guys emphasizes a people-first culture where managers cross-train alongside crew, fostering comprehensive operational knowledge. This inclusive, high-energy environment distinguishes its leadership roles by blending passion for food with teamwork and real-time collaboration.
Managers integrate efficiency with culture by actively communicating during shifts and encouraging a lively vibe, including music and team camaraderie. This balance keeps morale high while ensuring that service and quality standards remain consistent throughout the day.
Candidates usually have 1-2 years of leadership in food service or customer-facing roles, a high school diploma, and preferably ServSafe certification. Strong references and a demonstrated ability to manage fast-paced teams enhance prospects for hiring.
In Dallas, ServSafe certification is highly regarded due to stringent food safety standards. Additionally, skills in managing diverse teams and familiarity with local health regulations help General Managers navigate the city's vibrant food scene effectively.
Dallas presents a moderate to high demand for restaurant General Managers, especially with popular brands like Five Guys expanding locally. Applicants should expect a competitive pool, making leadership experience and adaptability key differentiators.