Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
As a shift lead at Five Guys in Williston, you’re the linchpin ensuring smooth shift transitions. Your role blends team coaching with managing food quality and cleanliness, directly impacting guest satisfaction and operational success in this fast-paced South Carolina location.
Strong communication and motivational abilities are vital to guide diverse teams effectively. Being proactive in problem-solving and maintaining high standards in customer service sets successful shift leads apart, especially in dynamic restaurant settings like Five Guys.
Many shift leads leverage their experience to advance into restaurant management or regional supervisory roles. The hands-on leadership and operational insights gained pave the way for career growth within the hospitality sector, particularly in companies that prioritize internal promotions like Five Guys.
Shift leads in Williston generally earn between $18 and $21 per hour, influenced by experience and company benefits. Five Guys offers a competitive base starting at $19 per hour, supplemented by tips and bonuses, aligning well with local market standards.
Williston's food service sector shows steady demand for experienced shift leads due to growing dining options and community size. Five Guys attracts candidates seeking stable employment with advancement potential, making competition moderate but favorable for qualified applicants.
Beyond the usual leadership duties, Five Guys offers shift leads weekly secret shopper bonuses and complimentary meals each shift, fostering a rewarding environment that supports both financial and team morale incentives uncommon in many Williston eateries.
While formal certifications aren’t mandatory, experience in food safety and team leadership is highly valued. Williston employers like Five Guys prefer candidates with a proven track record in fast-paced settings, emphasizing on-the-job mentorship and continuous learning.
Locals often discover Five Guys shift lead vacancies via company websites and popular job boards. The hiring process usually includes an interview focusing on leadership experience, customer service aptitude, and availability to work various shifts in the Williston area.
Unlike retail or technical lead roles, the Five Guys shift lead demands hands-on team management in a fast-paced restaurant, combining operational oversight with customer interaction and food quality assurance, demanding a unique mix of interpersonal and practical skills.
Five Guys fosters a supportive culture by offering mentorship, real-time feedback, and structured performance reviews. Shift leads receive opportunities to refine leadership capabilities while engaging in a dynamic, team-oriented environment that values growth and positivity.