Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Leading a shift at Five Guys in Covington involves balancing fast-paced burger service with rigorous food safety and guest satisfaction standards. The local team-oriented culture emphasizes energetic leadership and hands-on involvement, setting it apart from typical restaurant shift management roles in the area.
Covington's growing dining scene has increased demand for night shift managers, especially in popular chains like Five Guys. Candidates with leadership experience and flexibility for 3rd shift hours find more opportunities due to limited local supply of qualified supervisors for late shifts.
Successful Shift Managers excel in conflict resolution, motivating diverse teams, and maintaining quality control under pressure. Strong communication and the ability to adapt quickly during busy periods distinguish top performers from average supervisors in restaurant settings.
Shift Managers often progress to multi-unit management or regional leadership roles. Demonstrating consistent operational excellence and team development at Five Guys can open doors to corporate training positions or franchise management opportunities.
A Shift leader is deeply involved in real-time problem-solving, balancing crew coordination with immediate customer service needs. Unlike higher-level managers, they focus on hands-on supervision, ensuring smooth operations during every shift without detaching from frontline responsibilities.
Five Guys offers shift managers in Covington competitive wages with tip sharing, plus bonuses linked to customer service performance. Flexible scheduling and comprehensive benefits like medical and 401(k) plans aim to foster team well-being and long-term retention.
At $19 hourly plus tips and bonuses, Five Guys offers a salary that aligns well with Covington's restaurant manager pay scale. This rate exceeds many entry-level supervisory roles, reflecting the importance of leadership skills and operational responsibility.
Employers in Covington prioritize candidates with 1-2 years of restaurant or retail leadership, strong communication, and a proactive attitude. Certifications in food safety or management can further enhance job prospects and demonstrate commitment.
Covington customers often expect quick service without sacrificing quality. Shift Managers must juggle speed, accuracy, and hospitality, adapting to community preferences while maintaining Five Guys’ brand standards.
Five Guys emphasizes shared tips, secret shopper bonuses, and a strong culture of team support, distinguishing its Shift Manager role from other supervisors who might lack these perks. The focus on career growth also adds unique appeal in the Covington job market.