NexlintoShift Lead
Company : Five Guys
Location : Millbury, OH, 43447
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Millbury's restaurant scene is growing steadily, making Shift Lead positions moderately competitive. Candidates with leadership experience and strong customer service skills tend to stand out, especially in popular chains like Five Guys, where team management and operational efficiency are highly valued.
While formal certifications aren't mandatory, completing food safety and management courses offered locally can enhance credibility. Millbury employers, including Five Guys, appreciate candidates who demonstrate commitment through such credentials, improving chances for leadership roles and career growth.
A Shift Lead in Millbury not only oversees daily crew operations but also actively mentors team members, manages shift performance, and addresses guest concerns. Unlike entry-level roles, this position requires strong communication skills and the ability to maintain high operational standards during busy periods.
Advancing beyond Shift Lead often involves demonstrating consistent leadership, mastering operational oversight, and contributing to team development. Many companies, like Five Guys, offer mentorship and performance reviews that pave the way for roles such as Assistant Manager or Store Manager.
Prioritizing effective team coordination, customer service excellence, and food safety knowledge is crucial. Additionally, adaptability, motivational communication, and problem-solving abilities help Shift Leads maintain smooth operations under pressure.
Five Guys emphasizes a supportive, team-oriented atmosphere where Shift Leads actively foster cooperation and positivity. This approach encourages real-time feedback and mentoring, making leadership roles more engaging and growth-focused than typical restaurant setups.
Five Guys offers competitive pay starting at $19/hour plus tips, weekly secret shopper bonuses, and free meals during shifts. Coupled with comprehensive medical benefits and 401(k) eligibility, these perks create a compelling package for local Shift Leads.
Yes, $19/hour is above average for shift supervisory roles in Millbury's restaurant market, especially when combined with tips and bonuses. This pay reflects Five Guys' commitment to attracting skilled leaders capable of maintaining high-quality service and operations.
Shift Leads at Five Guys will juggle crew assignments, ensure food safety, address customer issues promptly, and uphold cleanliness standards. Their role demands quick decision-making and a hands-on approach to keep service running smoothly amid high customer volumes.
Absolutely, Five Guys invests in its Shift Leads by providing ongoing mentorship, real-time feedback, and structured performance reviews. These resources help individuals sharpen leadership skills and prepare for future managerial opportunities within the company.