NexlintoShift Manager
Company : Five Guys
Location : Portsmouth, VA, 23709
Job Type : Full Time
Date Posted : 4 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Shift Manager positions in Portsmouth, VA often feature a tighter-knit team environment and a lower cost of living compared to metropolitan areas. While wages might be slightly more modest, the pace can be less hectic, allowing for more focused leadership and community-oriented management at places like Five Guys.
In Portsmouth, VA, successful Shift Managers thrive by combining strong interpersonal communication with adaptability to local customer preferences. Demonstrating hands-on team guidance and prompt problem-solving is especially valued in fast-paced restaurants like Five Guys operating in this market.
Beyond overseeing crew members, Shift Managers coordinate shift schedules, monitor food safety protocols, and handle customer feedback directly. They also ensure operational standards are met during opening and closing, acting as the main decision-maker throughout their shift.
Focusing on leadership under pressure, conflict resolution, and efficient shift coordination will set you apart. Enhancing your ability to coach team members and maintain high customer service standards can open doors to higher management within hospitality.
Five Guys emphasizes energetic leadership and quality control, expecting Shift Managers to embody the brand’s commitment to exceptional burgers and friendly service. Managers are also incentivized with bonuses linked to customer satisfaction and store performance, aligning leadership efforts with business goals.
Besides a competitive hourly wage starting at $19 plus shared tips, Shift Managers enjoy secret shopper bonuses and free meals during shifts. These benefits reflect Five Guys’ focus on employee satisfaction and motivation in the Portsmouth market.
Shift Managers at Five Guys in Portsmouth typically earn around $19 per hour, supplemented with shared tips and bonus opportunities. This blend provides a competitive compensation package aligned with regional standards for restaurant leadership roles.
Portsmouth has a steady demand for capable Shift Managers, with Five Guys frequently recruiting due to steady business growth. The local market offers multiple openings, though competition can vary, so staying proactive with applications and networking helps.
Morning shifts require preparing the store for service by briefing crew, verifying food prep quality, and ensuring safety compliance. Managers also assign roles, handle early customer feedback, and maintain smooth workflow until handing off to the next shift.
They multitask by actively coaching team members while engaging with guests to resolve issues swiftly. This dual focus keeps service fast and friendly, while empowering staff to maintain quality standards under pressure.