General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Success as a General Manager at Five Guys demands high-energy leadership, the ability to motivate diverse teams, and adaptability to rapid role shifts. Strong communication skills and a team-first mindset foster a collaborative environment, critical in managing the lively atmosphere of a busy burger joint.
In Bethany, CT, General Managers often navigate tighter community ties and local customer expectations, whereas NYC roles might emphasize handling larger volumes and more competitive markets. Bethany’s smaller scale allows more personalized team interactions, but still requires sharp operational skills to thrive.
While a high school diploma and leadership experience are baseline requirements, many Bethany hiring managers favor candidates with ServSafe certification due to strict local food safety standards. Additionally, references demonstrating reliability in customer-facing roles boost candidacy in this community.
Five Guys offers dynamic leadership development and cross-training across all restaurant roles, fostering a broad skill set. The company’s rapid expansion and people-first culture create promising advancement opportunities, distinguishing it from peers that may have more rigid hierarchies.
This role requires balancing inventory control and cost oversight with hands-on crew coaching during shifts. Efficient financial stewardship ensures profitability, while energizing and guiding team members keeps operations running smoothly from open to close.
Beyond competitive pay, Five Guys offers quarterly bonuses linked to restaurant performance, ongoing leadership training, and a lively team culture. These benefits appeal to managers who thrive in energetic environments and seek continuous professional growth.
Five Guys emphasizes an open kitchen vibe with classic rock music, encouraging a fun, interactive atmosphere. Managers engage directly with teams across roles, fostering camaraderie and a high-energy workplace that contrasts with more rigid, back-of-house management styles elsewhere.
General Managers in Bethany typically earn between $50,000 and $65,000 annually, factoring in base pay and performance bonuses. This range aligns with regional cost of living and reflects the hands-on, leadership-intensive nature of managing a busy Five Guys location.
Bethany’s demand for restaurant leadership fluctuates with tourist seasons and local events. Five Guys often ramps up hiring in spring and summer to accommodate increased foot traffic, so candidates who apply during these periods may find more openings and faster recruitment.
While strong leadership skills are paramount, prior food service experience significantly enhances a candidate’s ability to manage fast-paced kitchen operations and maintain quality standards, making it a preferred qualification for this role.