NexlintoShift Manager
Company : Five Guys
Location : East Hartford, CT, 06118
Job Type : Full Time
Date Posted : 4 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
East Hartford's restaurant scene is growing steadily, making shift manager positions quite sought after. Local demand for experienced leaders who can maintain quality and fast service is rising, so candidates with proven management skills often encounter strong competition but also good opportunities for career progression.
While no specific certifications are mandatory for shift managers in East Hartford, food safety training and OSHA compliance are highly valued. Employers often prefer candidates familiar with Connecticut’s health codes and restaurant safety standards to ensure smooth operations and compliance.
Effective shift managers excel in real-time decision-making, staff motivation during busy hours, and maintaining operational flow. Unlike broader managerial roles, they focus intensely on shift-specific challenges, balancing frontline team support with guest satisfaction and safety compliance under pressure.
Building skills in team leadership, conflict resolution, and inventory management can elevate your profile. Developing a deep understanding of operational metrics and customer engagement techniques also prepares shift managers for roles like assistant manager or store manager.
A shift manager usually juggles assigning duties, monitoring food prep, coaching crew members, managing guest feedback, and overseeing opening or closing procedures. Their day is a dynamic mix of leadership, quality control, and customer service to ensure smooth restaurant operation.
Five Guys emphasizes a high-energy culture with strong teamwork and offers perks like shared tips and secret shopper bonuses. Shift managers here take pride in upholding the brand’s renowned quality, benefiting from structured career development and flexible scheduling options.
Five Guys’ focus on fresh ingredients and guest experience demands shift managers to maintain stringent quality controls and fast yet friendly service. Managing peak hours while motivating staff to meet exacting standards sets this role apart from other burger chain supervisors.
Starting wages hover around $19 per hour, supplemented by shared tips and bonus programs. This competitive pay reflects the local market for quick-service leadership roles and includes benefits like medical coverage and 401(k), enhancing overall compensation.
Yes, beyond wages, Five Guys provides free meals during shifts, eligibility for medical and dental benefits, plus bonus opportunities linked to customer service performance. Such perks aim to foster employee satisfaction and retention in a fast-paced environment.