NexlintoShift Manager
Company : Five Guys
Location : Ravena, NY, 12143
Job Type : Full Time
Date Posted : 5 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Ravena, NY has a moderate demand for shift managers, influenced by its local restaurant scene including chains like Five Guys. Candidates with leadership experience and strong communication skills tend to stand out, as employers seek reliable managers to maintain smooth operations during busy shifts.
While formal certifications aren't mandatory, having food safety or hospitality management credentials can boost your prospects in Ravena. Employers value candidates familiar with local health codes and those who demonstrate leadership readiness for fast-paced restaurant environments.
Effective Shift Managers excel in team coordination, quick problem-solving, and maintaining high service standards. Showing accountability during opening or closing shifts, along with coaching abilities, helps foster a motivated crew and ensures consistent guest satisfaction.
Shift Managers oversee crew assignments, monitor food quality and safety, and handle guest concerns promptly. They also track shift performance metrics, support new employee training, and ensure operational standards are met from start to finish.
Starting as a Shift Manager opens pathways to roles like Assistant Manager or General Manager, especially in expanding chains like Five Guys. Demonstrating leadership and operational expertise can accelerate advancement towards district or regional management positions.
At Five Guys, Shift Managers are central to delivering a positive, energetic workplace. The company emphasizes teamwork, offering flexible schedules and bonuses that reflect performance, encouraging managers to lead with enthusiasm and a customer-first mindset.
Five Guys provides Shift Managers with a competitive starting wage of $19/hour plus shared tips, free meals during shifts, and bonus programs tied to secret shopper feedback. Medical, dental, vision, and 401(k) benefits are available, supporting both financial and personal well-being.
Shift Managers in Ravena typically earn around $19 per hour at Five Guys, combined with shared tips and performance bonuses. This total compensation package is competitive locally, reflecting the responsibilities of leading shift operations and ensuring quality guest service.
While 1-2 years in a restaurant or retail leadership role is preferred, Five Guys values candidates who demonstrate motivation, responsibility, and a willingness to learn. Strong interpersonal skills and a passion for high-quality service can sometimes outweigh formal experience.
Night Shift Managers often face maintaining team energy during quieter hours, ensuring food safety during closing, and handling unexpected guest issues with limited staff. Effective multitasking and calm leadership are crucial to keep operations smooth until closing.