General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
In Crandall, TX, general managers often navigate a smaller but competitive market, balancing close community ties with operational efficiency. The local hospitality culture emphasizes strong team collaboration and customer engagement, making leadership adaptability and real-time communication crucial for success.
While a high school diploma is standard, certifications like ServSafe are highly regarded in Crandall’s food service sector. Additionally, leadership experience in fast-paced environments and reliable professional references play a pivotal role in elevating a candidate’s standing locally.
Exceptional general managers inspire teams through humility and energy, fostering a collaborative culture. The ability to multitask across shifts while maintaining morale and clear communication is vital, especially in high-intensity kitchens where staff roles rotate constantly.
Starting as a General Manager opens pathways to regional management and corporate leadership roles. With demonstrated operational success and team development skills, one can advance within expanding brands like Five Guys, leveraging experience into broader managerial or strategic positions.
Five Guys offers a dynamic, people-first culture emphasizing cross-training and team spirit, which cultivates versatile leadership skills. Managers here benefit from ongoing training, a fast-paced environment, and a brand renowned for quality, making it fertile ground for budding general managers.
Five Guys integrates a unique blend of high-energy kitchen management with a music-driven, collaborative vibe. The open kitchen design encourages transparency and teamwork, while leadership focuses heavily on motivating crews and maintaining operational excellence throughout all shifts.
General Managers in Crandall typically earn between $50,000 and $65,000 annually, influenced by restaurant performance bonuses and experience. Five Guys supplements base pay with quarterly incentives, rewarding effective leadership and operational success in this fast-paced industry.
Managing in Crandall means dealing with a smaller labor pool and tighter-knit communities, which can impact hiring flexibility. However, it also presents opportunities to build deep local relationships, creating a loyal workforce and customer base that enhances team stability.
A day involves juggling opening and closing responsibilities, directing crew assignments, managing inventory, and resolving customer issues. The role demands stamina and quick adaptability to maintain the fast-paced rhythm, ensuring every burger meets Five Guys' high-quality standards.
Team communication is the backbone of smooth operations at Five Guys. General Managers foster vocal, real-time collaboration through active shift leadership and cross-training, which keeps service seamless even during busy periods and frequent role changes among crew members.