General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Success at Five Guys demands inspiring energy and a team-first approach. Strong communication and flexibility keep fast-paced shifts running smoothly, while genuine enthusiasm for food and a collaborative spirit foster a high-performing crew ready to deliver exceptional customer experiences.
After mastering restaurant leadership, advancement often leads to regional or multi-unit management roles. These positions broaden operational oversight and strategic responsibilities, enhancing skills in budgeting, staff development, and brand expansion, especially within rapidly growing chains like Five Guys.
General Managers hold comprehensive accountability for financial results, crew leadership, and shift operations, often shaping the restaurant’s culture. Assistant General Managers typically support these efforts, focusing on specific areas like training or inventory, making the GM role more strategic and fully accountable.
Five Guys in Frisco embraces a vibrant, music-infused atmosphere emphasizing teamwork and open communication. This contrasts with more traditional dining spots in the region where operational pace or management styles may be less dynamic, making Five Guys stand out for those valuing energy and camaraderie.
In Frisco’s competitive market, certifications like ServSafe enhance a candidate’s profile, reflecting food safety expertise valued by employers. Additionally, proven leadership experience and references carry significant weight, underscoring readiness to manage high-volume, fast-paced restaurant operations.
Managing varied shift times requires adaptability to different team dynamics and operational demands. Opening shifts focus on preparation and early customer service, while closing shifts emphasize inventory control and ensuring smooth handoffs, demanding stamina and keen multitasking in a lively environment.
Five Guys promotes cross-training and a people-first culture, fostering a versatile and motivated team. Managers gain hands-on experience across all restaurant functions, paired with ongoing leadership development and competitive bonuses, offering a growth-focused and engaging workplace uncommon in many burger brands.
Real-time, vocal collaboration is central at Five Guys, enabling General Managers to swiftly address challenges and maintain fast service. This communication style nurtures transparency and trust, empowering managers to lead confidently and keep operations seamless in a high-energy setting.
Base pay for a General Manager in Frisco usually falls between $50,000 and $60,000 annually, with additional quarterly bonuses tied to restaurant performance. This pay structure rewards effective leadership and operational success, motivating managers to excel in both team and financial results.
While primarily focused on daily operations, General Managers often become community touchpoints through customer engagement and local hiring. Their leadership can shape restaurant reputation and contribute feedback to regional teams, subtly impacting broader brand strategies within the Frisco area.