NexlintoShift Lead
Company : Five Guys
Location : Chandler, AZ, 85225
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Shift Leads at Five Guys in Chandler, AZ, play a pivotal role by energizing the crew through hands-on leadership and positive communication. They set the pace and foster cooperation, ensuring the team stays motivated and productive even during peak restaurant periods.
Strong communication, accountability, and the ability to inspire a diverse team are crucial. Effective Shift Leads at Five Guys balance operational oversight with mentoring, creating a culture that emphasizes quality service and teamwork under pressure.
Serving as a Shift Lead provides practical experience managing daily operations, coaching staff, and handling guest issues. This role is a foundational step for career advancement within Five Guys, offering real-time feedback and mentorship that prepare candidates for long-term leadership.
With a base pay starting at $19.00/hour plus tips and bonuses, Five Guys offers competitive compensation relative to other fast food shift lead positions in Chandler. This aligns well with local market rates, factoring in additional perks like free meals and performance bonuses.
Chandler’s vibrant dining scene means Shift Leads must adapt to high customer volumes and diverse patron expectations. The local emphasis on quick, friendly service requires leaders who can maintain operational excellence while fostering a positive team atmosphere.
While specific certifications aren't mandatory, prior leadership experience in fast-paced food service environments is highly valued. Demonstrated skills in team motivation and customer service excellence often weigh heavily during hiring decisions.
Five Guys emphasizes a supportive, team-oriented culture with unique perks such as weekly secret shopper bonuses and free meals during shifts. The role combines operational leadership with direct mentorship opportunities, encouraging both personal and professional growth.
Shift Leads receive ongoing feedback and coaching to refine operational skills. Responsibilities include overseeing crew assignments, ensuring food safety, and upholding cleanliness standards, all supported by a culture that values initiative and accountability.
Five Guys provides a comprehensive benefits package including medical and 401(k) options, alongside a vibrant work environment. The chance to earn tips plus bonuses and the potential for internal promotions make it an attractive option in the Chandler job market.
Shift Leads not only coordinate team tasks but also engage directly with guests to resolve issues swiftly and professionally. This dual focus ensures smooth service flow while maintaining the high standards of food quality and customer satisfaction that Five Guys is known for.