Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Avondale's automotive service scene tends to be busier due to its growing population and commuter traffic. This means oil change shops like Driven Brands often experience higher customer volume, requiring assistant managers to efficiently coordinate team workflows and maintain rapid service without compromising quality.
While formal certifications aren't always mandatory, familiarity with Arizona's automotive safety standards and local environmental guidelines benefits assistant managers. In Avondale, compliance with safe disposal of oil and filters is closely monitored, so hands-on knowledge of these protocols is essential.
Strong communication and team motivation abilities top the list for this position. Balancing hands-on tasks with coaching new employees and stepping up during busy periods demands adaptability, decisiveness, and a customer-focused mindset to keep operations seamless.
Besides performing oil changes and light maintenance, assistant managers oversee workflow, mentor staff, manage inventory, and ensure safety standards. This blend of leadership and technical duties sets the role apart from purely service technician positions.
Driven Brands offers fast-track advancement, rewarding proactive leaders with opportunities to move into shop management or broader operational roles. The position serves as a stepping stone for those aiming to build a long-term career in automotive service management.
The company provides paid training that covers both technical automotive skills and leadership techniques. This ensures assistant managers gain comprehensive expertise, preparing them to handle shop operations effectively while fostering team growth.
Typically, this role offers between $16 and $22 per hour, supplemented by performance bonuses. Considering the local market and the mix of hands-on and managerial duties, compensation reflects both the skill set and leadership responsibilities involved.
Avondale's expanding population and increasing vehicle use create steady demand for oil change technicians and assistant managers. However, job seekers may face competition from nearby Phoenix suburbs, so showcasing leadership potential and automotive skills can provide an edge.
Yes, employees enjoy perks like free oil changes, which align with the company's automotive focus. Alongside standard benefits such as health insurance and 401(k) matching, these extras enhance job satisfaction and retention.
Candidates must be capable of lifting up to 50 pounds, moving safely around service pits, and enduring physical tasks in varying temperatures. These demands reflect the hands-on nature of the job combined with supervisory responsibilities.