General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
A General Manager at Five Guys uniquely combines high energy with adaptability, thriving in fast-paced, team-oriented environments. Unlike some managerial positions, this role demands hands-on involvement across all restaurant functions, emphasizing motivation, communication, and a people-first approach to foster collaboration and operational excellence.
Progression from General Manager at Five Guys often leads to regional management or corporate leadership roles. The brand’s rapid growth opens pathways to broader operational responsibilities, leadership development programs, and enhanced skill-building, making it a solid foundation for long-term careers in hospitality management.
A General Manager’s day at Five Guys revolves around overseeing shift operations, managing crew performance, and controlling costs. Balancing morning and evening shifts, they ensure smooth service flow, tackle customer concerns proactively, and foster an upbeat team culture energized by continuous communication.
Five Guys integrates classic rock and a lively vibe to enhance staff morale and guest experience. For General Managers, this environment supports a culture of enthusiasm and engagement, encouraging leadership through positivity and a shared team spirit amid the fast-paced kitchen dynamics.
Berkeley’s local labor market demands General Managers adept at retaining talent amid competitive wages and diverse demographics. Additionally, balancing operational efficiency with community expectations on sustainability and food quality requires nuanced leadership reflective of the city’s progressive culture.
While ServeSafe certification is advantageous, Berkeley’s food safety regulations and health-conscious consumer base encourage General Managers to pursue ongoing education in compliance and customer service excellence, aligning with local industry standards and elevating restaurant reputation.
Five Guys stands out with its people-first culture and cross-training approach, fostering versatile team dynamics. Berkeley managers benefit from a supportive environment focused on leadership development and operational autonomy, contrasting with more rigid structures commonly found in other local fast-food employers.
General Managers in Berkeley typically earn between $55,000 and $70,000 annually, supplemented by quarterly bonuses tied to restaurant performance. This package reflects the city’s cost of living and the role’s leadership demands within a competitive, fast-paced food service market.
At Five Guys, the General Manager embodies the brand’s core values by fostering a fun, high-energy environment where teamwork and humility prevail. This role is pivotal in translating the company’s people-first philosophy into daily operational success and memorable guest experiences.
Five Guys invests in continuous training and leadership development tailored to General Managers, promoting skill enhancement through hands-on experience and mentorship. This approach helps managers grow professionally while effectively leading dynamic, cross-trained teams in a fast-paced setting.