NexlintoShift Manager
Company : Five Guys
Location : Brightwaters, NY, 11718
Job Type : Full Time
Date Posted : 6 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Brightwaters presents a moderate demand for shift managers, especially in fast-paced food service environments like Five Guys. Candidates with leadership experience and flexible availability tend to stand out, as local businesses prioritize reliable supervision during peak hours and weekends.
While formal certifications aren't always mandatory, possessing food safety or workplace leadership training can give applicants an edge in Brightwaters. Employers often value demonstrated knowledge in health regulations and team management to maintain high operational standards.
Exceptional interpersonal communication, quick problem-solving under pressure, and the ability to motivate crew members distinguish top Shift Managers. Mastery in balancing service speed with quality control ensures smooth shifts and satisfied customers.
Absolutely, Five Guys fosters growth by offering clear pathways from shift leadership to roles like assistant manager or store manager. Demonstrating strong leadership and operational excellence during shifts often accelerates promotion opportunities.
Managing fluctuating customer flow, coordinating crew breaks without disrupting service, and swiftly addressing guest feedback are common hurdles. Effective multitasking and maintaining team morale during peak times are crucial to overcoming these challenges.
Starting wages at Five Guys hover around $19 per hour, supplemented by shared tips and bonus incentives. This pay scale is competitive locally, often exceeding typical fast food supervisory roles, reflecting the company's investment in quality leadership.
Besides standard supervisory duties, Five Guys Shift Managers engage in a secret shopper bonus program that rewards customer service excellence. Additionally, they oversee stringent food safety protocols to uphold the brand’s reputation for quality.
Yes, Five Guys offers adaptable scheduling with full-time shifts available after initial training. This flexibility benefits shift managers who juggle personal responsibilities or pursue further education while maintaining leadership roles.
Five Guys trains Shift Managers to approach guest feedback with professionalism and prompt resolution tactics. This focus on customer satisfaction helps maintain positive relationships and reinforces the brand’s friendly service culture.
Many believe shift management is solely about overseeing staff, but it also demands strategic planning, inventory oversight, and upholding safety standards. Successful managers blend leadership with operational savvy to keep the restaurant running seamlessly.