General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
A standout General Manager thrives by inspiring teams with energy and humility, adapting quickly to shifting roles, and fostering open communication. In fast-moving kitchens like Five Guys, resilience and a people-first approach ensure smooth operations and motivated staff, driving both guest satisfaction and financial success.
In South Euclid, General Managers often juggle diverse crew availability by using flexible shift planning and proactive communication. Balancing opening and closing shifts demands stamina and adaptability, crucial for maintaining team morale and consistent service levels in this competitive Ohio market.
Many General Managers leverage their leadership and operational expertise to advance into regional management, corporate roles, or franchise ownership. The skills honed managing staff, budgets, and customer experiences open doors to senior positions across hospitality, retail, and food service industries.
Five Guys emphasizes a vibrant, open kitchen culture where managers actively engage with guests and crew alike. Unlike many chains, the General Manager's role includes fostering a lively atmosphere with music and team collaboration, creating a unique blend of service and entertainment.
Five Guys invests in ongoing leadership training, quarterly performance bonuses, and clear career advancement tracks. The company’s people-first culture nurtures talent through cross-training opportunities and a collaborative environment that encourages managers to expand their operational and team-building skills.
General Managers at Five Guys in South Euclid can expect a competitive base salary typically ranging from $50,000 to $65,000 annually, complemented by quarterly bonuses. This compensation aligns well with mid-level restaurant management salaries across Ohio, reflecting the role’s responsibilities and local cost of living.
While a high school diploma is essential, having additional college credits or ServSafe certification enhances candidacy. In South Euclid’s food service sector, such qualifications demonstrate commitment to safety and professionalism, giving applicants a competitive edge during recruitment.
Managing a Five Guys in South Euclid involves navigating a high-energy environment with a diverse crew and fluctuating customer traffic. The General Manager must balance inventory control, staff rotations, and customer service swiftly, especially during peak hours and local events affecting foot traffic.
Five Guys expects General Managers to lead by fostering a team-first attitude, encouraging collaboration across all restaurant positions. This hands-on leadership style helps build trust, maintain morale, and ensure that every shift runs seamlessly with clear communication and shared goals.
Five Guys’ General Manager role uniquely blends high-energy kitchen oversight with a culture that values music, fun, and humility. Unlike traditional roles, managers actively participate in all areas, creating a dynamic workplace where leadership is as much about vibe and teamwork as it is about operations.