General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Leading a Five Guys restaurant in North Richland Hills means embracing a fast-paced, energetic environment with a strong emphasis on team communication and cross-training. The open kitchen setup encourages direct guest interaction, requiring managers to be adaptable, hands-on, and highly engaged throughout shifts.
Five Guys prioritizes leaders who inspire by example, maintain high energy, and foster a team-first mindset. Effective communication, adaptability, and the ability to motivate rotating crews during busy service hours are key traits that drive success in this role.
Experience as a general manager sharpens operational expertise, financial oversight, and team leadership skills, making candidates attractive for higher management roles or multi-unit oversight positions. These abilities often translate into opportunities in regional management or corporate leadership within hospitality sectors.
While not mandatory, certifications like ServSafe enhance credibility and demonstrate commitment to food safety standards. Local employers often favor candidates with proven leadership in fast-paced food service environments, alongside strong professional references.
North Richland Hills shows steady demand for restaurant general managers due to a growing dining scene and expanding franchises. Candidates with leadership experience and a passion for dynamic team environments tend to find favorable job prospects here.
General Managers at Five Guys in this region enjoy competitive base pay complemented by quarterly bonuses tied to restaurant performance, often surpassing average local restaurant manager salaries, reflecting the brand’s commitment to rewarding leadership and results.
Managers must juggle high-energy kitchen operations with real-time team coordination in a loud, fast-moving environment. Balancing morning and evening shifts while maintaining consistent customer satisfaction and inventory control adds layers of complexity to the role.
Five Guys invests in ongoing leadership development and training programs designed to refine management skills. The company’s culture encourages career advancement within a rapidly growing brand, providing pathways from general manager to higher operational roles.
The General Manager oversees full restaurant operations, including financial performance and crew leadership, while the Assistant General Manager supports these functions under direct supervision. The GM holds ultimate responsibility for shift success and team motivation.
Managers tailor leadership styles to fit the community’s work ethic and customer expectations, promoting a team atmosphere that reflects local values. Emphasizing communication and energy aligns with North Richland Hills’ preference for collaborative and vibrant workplace cultures.