Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
At Five Guys in York, PA, shift managers enjoy a starting wage of $19/hour, plus shared tips and bonus opportunities including a secret shopper program that rewards excellent customer service and store performance. This combination encourages leadership that prioritizes quality and guest satisfaction.
Successful shift managers at Five Guys need strong communication, team motivation, and conflict resolution abilities. Leading by example in a fast-paced environment while ensuring food safety and customer delight are key to thriving in this role.
Yes, Five Guys offers flexible scheduling to accommodate different availability, especially after the initial training phase. This flexibility helps shift managers balance work and personal life while managing full-time hours.
Shift managers often navigate high customer volumes, coordinate crew tasks efficiently, handle unexpected staff absences, and maintain quality control. Managing these challenges requires quick decision-making and a calm leadership approach.
York’s restaurant industry shows steady demand for shift managers, bolstered by a strong local food scene. While competition exists, Five Guys' reputation and benefits package make their openings particularly attractive in this region.
In York, PA, shift manager salaries generally range from $17 to $22 per hour, depending on experience and company size. Five Guys offers a competitive starting wage of $19/hour, placing it favorably within the local market.
Five Guys actively supports career growth by providing clear advancement paths beyond the shift manager role. Ambitious managers can leverage training and leadership experience to move into higher operational or regional positions.
Five Guys emphasizes a team-centric culture, generous tip sharing, and a secret shopper bonus that directly rewards service quality. This creates a motivating environment distinct from typical burger chain managerial roles.
Shift managers receive comprehensive training in food safety protocols and actively oversee food preparation during their shifts, ensuring compliance with health regulations and Five Guys’ quality benchmarks.
Applicants should prepare to demonstrate leadership experience, communication skills, and a passion for customer service. The hiring process may include interviews focused on handling fast-paced environments and team supervision.