Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Being a Shift Lead at Five Guys in Chelsea means actively shaping both team dynamics and guest experiences with a hands-on leadership style. Unlike other eateries, this position combines operational oversight with a strong emphasis on mentorship and team morale, reflecting Five Guys’ unique culture and local customer expectations.
Five Guys provides Shift Leads in Chelsea with a clear path to management roles, supported by real-time feedback and mentorship. This role acts as a springboard for aspiring restaurant managers aiming to expand their operational and leadership skills within a fast-paced, team-driven environment.
Strong communication, quick decision-making, and the ability to inspire diverse teams are crucial. Additionally, candidates should be adept at multitasking under pressure, ensuring high food quality, and maintaining safety and cleanliness standards to thrive in this dynamic shift lead environment.
Chelsea’s growing population and vibrant dining scene have increased the need for capable Shift Leads who can manage busy shifts efficiently. Local competition for these roles is moderate, making it a good time for motivated leaders to join and impact the community’s dining experiences.
Chelsea’s layout allows many workers to reach Five Guys within a reasonable drive, but shift timing flexibility is key. Candidates should factor in peak hours and possible late shifts, ensuring their availability aligns with the restaurant’s operational needs during busy periods.
Shift Leads at Five Guys start with a competitive base wage around $19/hour, complemented by tips and weekly secret shopper bonuses. This compensation structure rewards consistent leadership excellence and team performance, incentivizing high standards during every shift.
Beyond managing daily operations, Five Guys Shift Leads actively coach team members, personally handle guest concerns, and maintain store readiness. This hands-on involvement blends direct supervision with frontline engagement, setting it apart from more administrative-only leadership roles.
Shift Leads cultivate a positive, collaborative atmosphere by encouraging open communication and celebrating teamwork. This culture not only boosts morale but also drives productivity and customer satisfaction, reflecting Five Guys’ commitment to a supportive workplace.
Five Guys offers a blend of competitive pay, bonus incentives, free meals, and a culture focused on employee growth. The company’s reputation for valuing hands-on leadership and providing clear promotion pathways makes it especially appealing for ambitious shift supervisors.
While formal certifications aren’t mandatory, previous leadership experience in fast-paced food service is highly preferred. Demonstrated skills in team motivation, customer service, and operational oversight significantly strengthen a candidate’s prospects for the Shift Lead role.