Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
This role requires the ability to lift up to 50 pounds and work in various temperatures common in Mesa, AZ. Expect frequent standing, walking, and bending during vehicle maintenance and shop oversight, making physical stamina essential for success.
Strong communication, team motivation, and adaptability stand out for assistant managers. Driving shop efficiency while ensuring safety and quality demands a hands-on leader who can mentor and step up during the manager's absence.
Absolutely, this position is a gateway to leadership within automotive services. Gaining operational experience, team coaching skills, and technical know-how at Driven Brands can fast-track advancement opportunities in the industry.
Hourly wages typically range from $16 to $22 depending on experience, with many shops offering bonuses. Driven Brands complements pay with benefits like paid training, health coverage, and 401(k) match, enhancing overall compensation.
Driven Brands fosters a performance-driven culture emphasizing teamwork, customer satisfaction, and safety. Employees in Mesa often highlight supportive management and opportunities to develop technical and leadership skills.
While formal automotive certifications aren’t mandatory, having an ASE certification or similar credentials can boost credibility. Local employers in Mesa may favor candidates with basic vehicle maintenance knowledge and a commitment to safety standards.
Driven Brands offers paid training and mentorship programs designed to enhance both technical skills and leadership capabilities. This investment encourages upward mobility within their automotive service shops across Arizona.
Managing workflow amid high customer volume requires quick decision-making and effective team coordination. Balancing hands-on service duties with supervisory responsibilities can be demanding but rewarding in maintaining service quality.
Mesa's expanding population and vehicle ownership have increased demand for quick, reliable oil change services. This growth translates into more openings and competitive hiring for assistant manager positions at shops like Driven Brands.
Mesa’s traffic patterns are generally manageable, but peak times can extend commute. Having reliable transportation is critical, as punctuality directly affects shop operations and customer satisfaction in this fast-paced environment.