NexlintoShift Manager
Company : Five Guys
Location : Hope Mills, NC, 28348
Job Type : Full Time
Date Posted : 8 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Hope Mills shows a steady need for experienced shift managers, especially in fast-food chains like Five Guys. The market is moderately competitive, with candidates who have leadership experience and customer service skills standing out. Local hiring trends favor those ready to manage busy shifts effectively.
Most shift managers in Hope Mills enjoy relatively short commutes due to the town’s manageable size, helping maintain a better work-life balance. Traffic during peak hours is minimal, allowing timely shift starts and reducing stress, a key factor for managing high-paced restaurant environments.
Applicants should hone team leadership, multitasking under pressure, and strong communication abilities. Understanding food safety and operational standards is crucial, along with coaching skills to boost crew performance, ensuring smooth shift transitions and exceptional guest experiences.
Opening shifts often involve preparing the store, briefing crew, and ensuring readiness, while closing shifts focus on cleanup, stock checks, and securing the premises. Both require supervising staff, maintaining quality, and handling any customer issues promptly to uphold standards.
Effective shift managers display proactive problem-solving, motivational coaching, and adaptability in fast-paced settings. They lead by example, fostering a positive team atmosphere while ensuring compliance with food safety and service excellence, which differentiates strong leaders from mere supervisors.
Five Guys invests in leadership development through ongoing training and clear advancement paths. Shift managers gain hands-on experience managing operations, receive performance feedback, and can leverage bonus programs, positioning them for higher roles like store management over time.
Five Guys shift managers juggle high-volume customer service with a focus on quality and speed. The brand’s secret shopper bonus adds pressure for consistent excellence. Managing crew morale during busy periods while maintaining the brand’s standards requires strong interpersonal skills.
Shift managers at Five Guys in Hope Mills start at $19.00 per hour, supplemented by shared tips and performance bonuses. This competitive pay, combined with benefits like medical coverage and 401(k), creates an attractive compensation package for local managerial candidates.
Qualified shift managers with proven reliability often enjoy flexible scheduling and can pick up additional shifts, especially during peak times. Demonstrated leadership and familiarity with store operations increase chances of shift coverage, supporting both team needs and personal availability.
The 'Shift' manager role at Five Guys is hands-on, blending direct crew leadership with operational accountability, whereas some shift supervisors may focus more narrowly on specific tasks. This role demands a balance of guest service excellence and team development unique to the brand’s culture.