NexlintoShift Manager
Company : Five Guys
Location : Norcross, GA, 30093
Job Type : Full Time
Date Posted : 6 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Norcross has seen steady demand for shift managers in fast-casual dining, driven by local population growth. Positions at brands like Five Guys attract many applicants, but candidates with leadership experience and strong customer service skills stand out in this competitive environment.
While formal certifications aren't always mandatory in Norcross, having food safety or hospitality management credentials can provide an edge. Employers like Five Guys appreciate candidates familiar with health codes and team leadership, which enhances shift operations and guest satisfaction.
A strong shift manager excels in team motivation, quick decision-making, and quality oversight. Unlike standard supervisors, they balance operational duties with coaching crew members, ensuring smooth shift flow and elevated customer experiences, especially in fast-paced burger chains.
Shift managers often juggle staffing shortages, unexpected rushes, and maintaining food safety during peak hours. Handling guest feedback diplomatically and ensuring all stations remain efficient are daily hurdles that require adaptability and proactive problem-solving.
Starting as a shift manager opens paths to roles like assistant manager or general manager. Demonstrating leadership and operational excellence at Five Guys can lead to regional management positions or corporate roles focusing on training and quality assurance.
Five Guys emphasizes a team-centric, energetic culture with shared tips and bonus programs, fostering a motivated work environment. Unlike some competitors, Five Guys offers flexible scheduling combined with performance-based rewards that enhance employee engagement during shifts.
Five Guys expects shift managers to lead by example with a focus on high-quality food and guest service. They value proactive coaching and a positive workplace vibe, which supports career growth more intensively than many other burger chains.
Shift Managers at Five Guys in Norcross start around $19.00 per hour, supplemented by shared tips and bonus incentives like secret shopper rewards. This compensation package reflects the role’s leadership demands and local pay standards.
'Full shift staffing' means ensuring every station is covered with trained crew members throughout the shift. For a shift manager, this involves real-time adjustments to schedules and quick decision-making to maintain service speed and food quality.
While Shiftsmart and Shiftkey offer flexible gig options, a Five Guys Shift Manager position demands consistent leadership presence and team development. This role is less about gig work and more about steady team management and operational ownership.