NexlintoGeneral Manager
Company : Five Guys
Location : Fairport, NY, 14450
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
At Five Guys Fairport, the General Manager blends hands-on kitchen involvement with team leadership, emphasizing real-time communication and cross-training. Unlike typical hospitality roles, managers here balance fast-paced operations with a vibrant, music-filled environment, fostering both energy and collaboration unique to this brand.
Successful General Managers in fast-food need exceptional motivational skills, stamina for high-energy environments, adaptability to rotating roles, and strong communication. At Five Guys, putting the team first and encouraging a positive vibe are crucial, aligning leadership with both operational efficiency and culture-building.
Five Guys offers clear growth paths from General Manager roles through career advancement programs. Demonstrating strong team leadership and operational success in Fairport can open doors to area management or corporate positions, supported by ongoing training tailored to high-performing managers.
General Managers in Fairport’s fast-food sector generally earn between $50,000 and $65,000 annually, factoring in base pay and bonuses. Five Guys complements this with competitive base salary plus quarterly performance bonuses, reflecting both local market standards and operational achievements.
While a high school diploma and leadership experience are foundational, local employers like Five Guys often value ServeSafe certification due to New York’s food safety standards. Candidates with continuing education or relevant hospitality credentials tend to stand out in Fairport’s competitive market.
Fairport’s close-knit community fosters a management style focused on strong interpersonal relationships and team cohesion. At Five Guys, this translates to leadership that values humility, team-first attitudes, and energetic, open communication to mirror the town’s collaborative spirit.
Five Guys General Managers juggle fast-paced kitchen dynamics with a highly visible open kitchen concept, requiring constant multitasking and vocal team coordination. Unlike other chains, the emphasis on music and fun atmosphere adds a cultural layer that managers must skillfully maintain alongside operational excellence.
Five Guys expects General Managers to embody its people-first philosophy by fostering energy and positivity during shifts. This includes cross-training teams, encouraging musical engagement, and leading with humility, making culture an active part of shift management rather than just policy.
Yes, Five Guys in Fairport rewards General Managers with a quarterly bonus program tied directly to the restaurant’s financial and operational success. This performance-based incentive motivates managers to optimize inventory control, team productivity, and customer satisfaction.
A General Manager at Five Guys Fairport oversees everything from staff assignments and coaching to inventory checks and customer issue resolution. Opening shifts focus on prep and team readiness, while closing shifts emphasize clean-up, financial reconciliation, and ensuring smooth handoffs.