NexlintoShift Manager
Company : Five Guys
Location : New Britain, CT, 06052
Job Type : Full Time
Date Posted : 4 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Five Guys emphasizes a team-driven environment with competitive starting wages of $19/hour plus tips and bonuses, setting it apart in New Britain. The focus on quality, safety, and strong leadership opportunities makes the shift manager role uniquely rewarding compared to typical fast-food managerial jobs.
At Five Guys New Britain, the ideal shift manager exhibits strong communication, dependability, and the ability to motivate crew members in a fast-paced setting. Demonstrating a passion for guest service and leading by example are key to thriving within their energetic team culture.
Starting as a shift manager in New Britain offers growth into store management roles or regional leadership within restaurant chains like Five Guys. Developing skills in team supervision, operations, and customer engagement often leads to higher management positions or multi-unit oversight.
New Britain sees moderate demand for shift managers, with steady openings due to turnover and expansion in local fast-food outlets. Candidates with leadership experience and flexibility often find quicker placements, as businesses seek reliable managers to maintain service quality.
Shift manager wages in New Britain generally range from $16 to $22 per hour depending on experience and company. Five Guys’ $19 starting wage, supplemented by tips and bonuses, positions it competitively within the local market for managerial roles.
Yes, Five Guys provides shift managers with a secret shopper bonus program that rewards exceptional customer service and store performance, alongside shared tips and potential additional bonuses, creating strong motivation to maintain high operational standards.
Shift managers at Five Guys New Britain embody the brand’s energetic and team-oriented culture by fostering positive workplace dynamics, supporting crew training, and ensuring top-quality food and service, aligning daily operations with Five Guys’ commitment to excellence.
Applicants should hone leadership abilities, effective communication, multitasking under pressure, and a strong commitment to food safety. These skills are highly sought after by local employers including Five Guys to ensure smooth shift operations and excellent customer experiences.
Shift leadership requires hands-on oversight during specific hours, managing both team dynamics and operational tasks simultaneously. Unlike broader managerial roles, it demands quick decision-making and direct involvement in customer service, often acting as the frontline problem solver.
A frequent myth is that shift managers only handle administrative duties. In reality, Five Guys shift managers actively engage with staff, oversee food quality, and directly impact guest satisfaction, blending leadership with hands-on operational responsibilities.