Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Goodyear’s automotive service sector is growing steadily, increasing demand for assistant managers at oil change centers. Local businesses like Driven Brands often seek candidates with leadership and hands-on skills, making the competition moderate but favoring those with customer service experience and mechanical aptitude.
Given Goodyear’s warm climate, working as an Oil Change Assistant Manager involves adapting to heat while performing physical tasks such as lifting up to 50 pounds and moving around service pits. Proper hydration and safety protocols are essential to maintain productivity and health during outdoor service duties.
Strong communication, team motivation, and problem-solving abilities stand out as vital traits. Since this role blends operational oversight with direct customer interaction, balancing hands-on guidance with effective delegation ensures smooth workflow and high service standards.
Starting as an assistant manager often leads to shop manager roles or broader operational leadership in automotive service. Demonstrating capacity in team development, safety compliance, and customer satisfaction can fast-track advancement, especially within a performance-driven company like Driven Brands.
Yes, the 'Oil Change' focus emphasizes quick, quality vehicle maintenance such as oil and filter changes, combined with staff oversight. Unlike general automotive roles, this position requires balancing technical tasks with managing service flow and customer transactions efficiently.
Driven Brands integrates paid training and employee perks like free oil changes, which enhances skill development and job satisfaction. Their culture promotes internal growth, combining operational leadership with hands-on service responsibilities uncommon in some competitors.
Alongside competitive hourly wages and bonuses, Driven Brands provides health benefits, paid time off, and 401(k) matching. These incentives aim to attract and retain talent in Goodyear’s market, supporting both financial stability and career growth.
Typically, assistant managers in oil change centers around Goodyear earn between $16 and $20 per hour, including potential bonuses. Pay scales depend on experience, leadership skills, and company-specific benefits like those offered by Driven Brands.
While helpful, prior automotive experience isn't mandatory due to paid training programs. However, candidates with mechanical knowledge or customer service background often adapt faster and excel in balancing technical duties and team leadership.
Daily tasks include supervising vehicle servicing, coaching staff during peak hours, managing inventory, and ensuring safety standards. The assistant manager also handles customer transactions and steps in for the shop manager when needed to keep operations seamless.