Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Driven Brands' Assistant Manager position blends leadership with hands-on service tasks, unlike standard technician roles focused solely on maintenance. It demands managing shop workflow, coaching staff, and ensuring customer satisfaction, offering a broader scope for career growth within automotive services.
Strong communication, team motivation, and decision-making under pressure are vital. The role requires balancing operational oversight with direct customer interaction, ensuring smooth daily shop functions while fostering a positive, safety-conscious environment.
Expect managing fluctuating customer volumes, coordinating team schedules, and maintaining service quality despite environmental factors like heat. Additionally, balancing administrative duties with hands-on maintenance ensures operational efficiency during peak hours.
The average hourly pay ranges from $16 to $20, depending on experience and performance bonuses. Driven Brands offers competitive rates complemented by benefits like paid training, health insurance options, and employee perks such as free oil changes.
While prior certifications aren’t mandatory due to paid training, credentials like ASE certifications can enhance your leadership credibility and technical expertise, setting you apart in the competitive Midlothian automotive service market.
Driven Brands embraces a fast-paced yet team-oriented atmosphere, reflecting Texas’ service industry standards. Employees often work in varying weather conditions, requiring adaptability and commitment to safety while fostering community-focused customer care.
This role serves as a gateway to higher leadership positions in automotive service management. With performance-driven incentives and skill development opportunities, motivated individuals can progress into shop manager or regional supervisory roles.
Driven Brands provides structured paid training and ongoing coaching resources, enabling assistant managers to efficiently juggle floor operations while cultivating team skills, ensuring consistent service quality and a positive workplace dynamic.
Midlothian’s growing automotive service market drives steady demand for skilled assistant managers. While competition exists, Driven Brands values leadership potential and offers paid training, making it accessible for candidates with a positive attitude and commitment.
Applicants must be able to lift up to 50 pounds, maneuver around service bays, and endure standing or bending for extended periods, often in hot or cold conditions. These demands highlight the role’s active, hands-on nature within the automotive service environment.