General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
In Jackson, SC, a General Manager must excel in motivating diverse teams while adapting to high-energy environments. Strong communication and stamina are crucial to keep operations smooth in dynamic restaurant settings like Five Guys, where maintaining morale and efficiency directly influence guest satisfaction and business growth.
Five Guys General Managers juggle hands-on kitchen oversight with real-time team coordination, unlike some roles focused solely on administrative tasks. The open kitchen concept demands constant engagement, quick problem-solving, and leadership presence during both opening and closing shifts, making it uniquely interactive in Jackson’s hospitality market.
Progression often leads from managing a single location to overseeing multiple outlets or regional operations. In Jackson’s growing hospitality sector, demonstrated leadership at Five Guys can open doors to roles like Regional General Manager or corporate positions, especially with ongoing leadership development programs supporting career momentum.
Five Guys fosters a people-first atmosphere where General Managers are expected to lead with humility and enthusiasm. This culture encourages managers to invest in team-building and open communication, creating a lively environment where energy and collaboration enhance both staff satisfaction and customer experiences unique to their Jackson outlet.
In Jackson, the competitive landscape is less saturated than major cities, but managers must still navigate staffing fluctuations and community preferences. Balancing cost-control with delivering a standout guest experience requires adaptability, especially given the local workforce dynamics and regional food service expectations.
General Managers in Jackson typically earn between $50,000 and $65,000 annually, with additional incentives such as bonuses tied to store performance. Five Guys offers a competitive base salary complemented by quarterly bonuses, aligning with regional standards and incentivizing effective operational leadership.
Strong leadership experience in food service, especially with evidence of team development, distinguishes applicants. Certifications like ServSafe and reliable references showcasing adaptability and communication skills are highly valued, reflecting Five Guys’ emphasis on both operational excellence and people management.
Yes, the role involves significant stamina, as managers actively participate in the fast-paced kitchen environment. Being on one’s feet for extended periods and rotating through various operational roles ensures smooth shift flow and embodies Five Guys’ collaborative, energetic culture.
Five Guys promotes from within, offering leadership development and training that prepare General Managers for expanded responsibilities. The brand’s rapid growth allows motivated managers in Jackson to access roles beyond store-level management, including regional leadership and corporate positions.
General Managers juggle financial duties like inventory control alongside fostering proactive, solution-focused customer interactions. This balance ensures both profitability and memorable guest experiences, reflecting Five Guys’ commitment to quality and team-driven service in Jackson’s competitive market.