NexlintoShift Lead
Company : Five Guys
Location : Arlington Heights, IL, 60006
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Shift leads at Five Guys in Arlington Heights juggle motivating diverse crews while maintaining efficient daily operations. Success hinges on clear communication, setting performance rhythms, and fostering a positive work atmosphere that drives both productivity and team morale.
Serving as a Five Guys shift lead allows hands-on experience with leadership, coaching, and operational oversight, providing a solid foundation for future management roles. This position cultivates skills essential for advancement, including team mentorship and maintaining high service standards.
Second shift leads often handle peak dinner rushes and transition smoothly into closing tasks. They must expertly manage team energy, ensure food quality under pressure, and oversee thorough closing routines that prepare the store for the next day.
While formal certifications aren't mandatory, food safety training and leadership development courses enhance credibility locally. Arlington Heights employers value proven communication skills and prior fast-paced environment experience, which align with community health and service expectations.
Arlington Heights sees moderate competition for shift lead positions due to the area's strong hospitality sector. Candidates with leadership experience and a customer-first mindset tend to stand out, especially when demonstrating flexibility for varied shift schedules.
Five Guys fosters a team-oriented culture where shift leads receive mentorship and real-time feedback. This support system helps manage peak times, maintain high food standards, and address guest concerns promptly, easing the operational load on shift leaders.
Shift leads at Five Guys in Arlington Heights start with a competitive base wage around $19 per hour, supplemented by tips and bonuses. This blend reflects local wage standards and rewards effective shift management and team performance.
Shift leads uniquely coordinate crew assignments, uphold cleanliness protocols, and handle guest issues, unlike typical crew roles. They act as the operational backbone during shifts, ensuring consistency and quality while empowering team members.
Five Guys values candidates who demonstrate dependability, strong communication, and a proactive attitude. The ability to inspire teams, maintain food quality, and adapt quickly to fast-paced environments ranks high in their selection process.
Five Guys integrates fun and teamwork into the shift lead position, aligning with its casual, customer-focused brand. Shift leads embody this spirit by promoting positivity, coaching peers, and ensuring a welcoming environment for both staff and guests.