General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Five Guys highly values a General Manager who can energize and motivate teams, maintain strong communication, and adapt fluidly to fast-paced, rotating roles. Leadership with humility and a genuine team-first attitude is essential to thrive in their lively restaurant environment.
Managing a Five Guys location involves hands-on leadership in a high-energy kitchen with a unique open layout, emphasizing real-time teamwork and a culture that blends great food with classic rock vibes. Unlike traditional settings, managers often rotate through various roles throughout shifts.
Daily hurdles include juggling crew assignments during peak hours, maintaining inventory accuracy, managing cost controls, ensuring smooth shift operations from open to close, and fostering a vibrant team atmosphere that keeps up with the fast restaurant pace.
While a high school diploma and leadership experience are basic requirements, certifications like ServSafe boost candidacy. In Connecticut's competitive restaurant market, these credentials signal a manager’s readiness to uphold food safety and operational excellence.
Plainville sees steady demand for restaurant leadership, but Five Guys’ strong brand and culture attract numerous applicants. Candidates with proven leadership and food service experience stand out, making the selection competitive but rewarding for skilled managers.
Beyond competitive base pay, Five Guys provides quarterly bonuses tied to restaurant performance and career growth opportunities. This combination makes the General Manager role financially attractive in Plainville’s cost-of-living context.
Five Guys combines fast-paced restaurant leadership with a unique culture where managers are deeply involved in every shift aspect, from coaching to operational oversight, blending passion for food with dynamic team coordination unlike many corporate general management jobs.
The role acts as a launchpad for leadership development, offering ongoing training and opportunities to progress into higher management tiers. Five Guys’ rapid growth means successful General Managers in Plainville can quickly expand their career horizons.
General Managers in this region typically earn between $50,000 and $65,000 annually, complemented by quarterly performance bonuses. This reflects the competitive restaurant management salaries in Connecticut’s job market.
Five Guys’ emphasis on a people-first culture and a dynamic, music-filled kitchen environment means General Managers must excel at energizing teams and engaging in hands-on leadership, creating a more collaborative and high-energy workspace than many competitors.